Main entrance

Blijdorplaan 8
3041 JG Rotterdam
Today open until 18:00

Frequently asked questions

Do you have a question for us? We get a lot of questions every day (by mail / phone / live). Probably your question already asked once before. Below is a list of frequently asked questions.

My visit:

What are the national rules for preventing covid19?

  • Are you yourself or is someone in your family not well? Don’t report it and stay home!
  • Wash your hands often.
  • Cough and sneeze into the inside of your elbow.
  • Use paper tissues to blow your nose and then throw them away.
  • Do not shake hands.

Is it necessary to reserve admission tickets?

You can only visit Rotterdam Zoo with a timeslot reservation and a valid admission ticket or subscription pass. This is only possible via our website, not by telephone or e-mail. English ticket information will be available shortly. We apologize for the inconvenience. Order tickets online.

At the entrance, there is no QR-corona check yet. We are following the rules of the national government. If there are any changes, we will communicate this.

Is a face mask mandatory in Blijdorp?

The wearing of mouth masks and the 1.5 metre distance are no longer compulsory as of 18 February, 2022.

Do I need to print my e-ticket?

The eTickets can be printed. It is also possible to scan the tickets of a smartphone / tablet screen.

Will it be busy in Blijdorp?

Due to covid19 measures, we can accommodate a maximum number of visitors. Weekends and on Wednesdays are often well attended. Weather and vacations also play a big role.

Which restaurants/catering are open?

Various catering (take-away) locations are open. In the agenda of the free Blijdorp app you can see which restaurants and catering outlets are open.

Are bikes allowed?

(Walking) bicycles, roller skates and scooters are not allowed.

Is there a charging point for electric cars?

We have 5 charging stations for visitors, each with two charging points. These can be found at the beginning of our parking lot (right, near main entrance). This has been made possible by the City of Rotterdam. At the end of a wonderful day out, drive back home so carefree!

Can I reserve a wheelchair?

There are a limited number of wheelchairs available for free. Click here for more info>

Can I visit the Zoo with a mobility scooter?

Rotterdam Zoo is perfectly accessible for wheelchair users and mobility scooters. On your way you will also find plenty of benches on beautiful spots. You can charge the scooter on the outside / entrance of the restaurant `De Lepelaar`.

Are pets allowed in the Zoo?

  • For the protection of the animals in our zoo, pets are not allowed. The reasons for this include the fact that our animals may exhibit startle reactions when observing (domestic) animals and that we want to prevent the possible spread of diseases to which our animals are not resistant.
  • Visitors who wish to bring an assistance dog into the garden must notify us at least one day in advance by telephone. Call +31 (0)104431495 (option 5). For the safety of the assistance dogs and our animals there are a number of conditions. Click here for the conditions >
  • There is no kennel present.

Can I rent strollers?

For a relaxed journey of discovery with smaller children, you can rent strollers at the entrance for €3.50. They are of course disinfected by us before use.

Can I buy something in the souvenir store without buying an entrance ticket?

The sale of souvenirs is reserved for visitors of the Zoo.

Lost or found something during your visit in Rotterdam Zoo?

Daily from 15:00 you can contact 0900 1857 (no extra charge) to inquire whether your lost belongings have been found. Have you found something: give it directly to the checkout or Visitors Service.

Is smoking allowed in Rotterdam Zoo?

Smoking is not allowed in Rotterdam Zoo in the playgrounds and adjacent terraces, in the walkways and in the queues. Smoke-free zones have been created on the other terraces in the restaurants and snack/food locations. The above also applies to the e-cigarette. Smoking is allowed in the other parts of the garden but we ask our smoking visitors to take into account others. With this smoking policy, Diergaarde Blijdorp wants to create a safe and healthy environment for children in particular.

Where can I park my motorbike?

There are no special parking lots for motor bikes, so you have to use a car parking space. It may also happen that the parking attendant designates a place. A parking ticket is required for parking a motor bike.

General questions

I want to know about an animal for my presentation, assignment, presentation or study project

For questions about illness or how to take care of your pet, please contact your veterinarian. There are also several sites with information about animals. Current animal news you can read on this site and in our newsletter. Information which animals who live in the NVD zoos, you can read on the website of the Dutch Association of Zoos (NVD). Or take look at the animals in the library of the WWF. If you can not find answers to your questions, you can always looking at the library. In Grzimek encyclopedia you can find information about almost any animal. Our Zoo takes no animals from individuals.

Can Rotterdam Zoo sponsor us or free tickets or articles?

Every week we receive many requests for sponsorship (free tickets, discount or advertising), unfortunately we can not respond to all requests. To make a choice from the many requests we receive each week, we have established a number of criteria. One of these criteria is that Rotterdam Zoo will only consider those requests that match to the objectives of our Zoo.

Does your request meet these criteria? Send it to: Rotterdam Zoo, Attn: Communications Department, PO Box 532, 3000 AM Rotterdam

How can I send a letter or drawing to a zookeeper?

These can be sent to: Rotterdam Zoo, Attn: Communications Department, PO Box 532, 3000 AM Rotterdam. We ensure that your letter or drawing will be send to the right zookeepers.

Where can I file a complaint?

Rotterdam Zoo has quality as a high priority. If you have experienced it differently, we would appreciate it if you inform the management about this. We ask you to submit the complaint in writing, and we will respond within 2 weeks. Please also mention your name, address and postcode! Postal address: Rotterdam Zoo, Attn Management, PO Box 532, 3000 AM Rotterdam, the Netherlands.

Can I use my photos / movies made in Rotterdam Zoo for commercial use?

You can make films or photos for your private collection, but only for personal use as long as you do not impede the other park visitors. Share & view Blijdorp photos via Facebook, Twitter or FlickR. Commercial use of video and / or audio material is prohibited unless authorized by Blijdorp prior written permission. Therefore you always have to contact the Communications Department of Rotterdam Zoo. If you use or sell professional photographs or film material without the permission of the Department of Communication, you can be prosecuted.

Season Passes

Can I take friends or family visitors with 25% discount to Blijdorp?

Per day a season pass member can take up to 4 people on the discount rate to the Zoo (the season pass member must always come along). At the ticket check the season pass should be shown with these introduction tickets. Everyone should reserve an arrival time for visiting >

How long is a zoo membership valid?

The annual zoo membership lasts for one year from the day of purchase.

How can I give a season pass as a gift?

For a gift subscription, you can order a beautiful gift certificate. The gift certificate is an eye-catcher in itself and we give it out in a cheerful envelope. That always looks festive! Order your gift voucher here >

My partner and I are going to take turns to go to the Zoo with our kids. Can I use one season pass for this?

No, that’s not possible. Season passes are personal and therefore not transferable. On the card is a photograph of the holder and his or her name. So you need a personal card to enter our Zoo

Can my foster child be credited to my season pass membership?

Up to five children ages 3 through 17 can be added to a subscription per subscription period. These can also be foster children.

I canceled my membership but still receive an invoice

It could happen that your cancelation notice and the sending of the invoice have crossed each other. If you already received a confirmation from us, you can consider the invoice as not sent. Did you not receive a cancelation confirmation within two weeks after receipt of the invoice? Please contact us at +31 (0)10 4431495 (option5).